Q: How long does shipping take?
Most international orders arrive within 7–14 business days, depending on your local postal service and customs.
Q: How can I track my order?
Once your order has been shipped, you'll receive a tracking number to monitor your parcel online. Orders are shipped via Thai post which you could track via this website. https://track.thailandpost.com/. (The language toggle is located in the top-right corner of the page.)
Q: Can I change my shipping address?
Please contact us as soon as possible. We cannot guarantee address changes once your order has been processed or shipped.
Q: What if I entered the wrong shipping address?
Customers are responsible for providing the correct shipping address. We cannot be responsible for orders shipped to an incorrect address.
Q:What if my package is delayed or lost?
Please kindly try to contact your local post first before contact us and we'll gladly help coordinate with the shipping carrier. If your package is marked as delivered, we cannot guarantee replacement or reimbursement, but we'll do our best to assist.
Q: Will I have to pay customs or import taxes?
Yes. Any import duties, taxes, or customs fees are the responsibility of the recipient.
Q: Can I return or exchange my order or return if change of mind?
All sales are final. Returns or exchanges are only accepted if you receive the wrong item or a defective product.
Q: What should I do if I receive a damaged or incorrect item?
Please contact us within 7 days of delivery with your order number and a continuous, unedited unboxing video.
Q: Do I need an unboxing video?
Yes. A full, unedited unboxing video is required for all damaged or incorrect item claims.
Q: When will I receive my refund (if approved)?
Approved refunds are issued to your original payment method within 14 business days after your returned item has been inspected. It might take longer if your local bank takes more time.
