- Carrier Details: Standard orders are shipped via Thai Post e-Packet. For bulk orders exceeding 2 kg, we upgrade shipping to Courier Post for efficiency.
- Delivery Timeline: Most international orders arrive within 7–14 business days. Please note that transit times may vary based on your local postal service and customs processing.
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Tracking Your Order: You can monitor your shipment at https://track.thailandpost.com/. (The language toggle is located in the top-right corner of the page.)
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Delivery Responsibility: Please ensure that your shipping address is entered correctly before placing your order, as we are unable to take responsibility for orders shipped to an incorrect address provided at checkout.
If your package is lost or delayed during transit, please contact us and we'll be happy to assist in coordinating with the shipping carrier.
Once an order has been marked as delivered by the shipping carrier, we cannot be held responsible for any lost, stolen, or missing packages. However, if you experience any delivery issues, please don't hesitate to reach out, we'll do our best to help investigate the matter with the carrier.
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Customs, Taxes and Duties
Please be advised that once your package reaches its destination country, it may be subject to local import duties, taxes, and handling fees.
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Responsibility: All applicable customs fees are the sole responsibility of the recipient. This policy applies to both retail and wholesale purchases.
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Taxes & Duties: As customs policies vary significantly by region, we cannot predict these specific charges. For a smoother shopping experience, we recommend contacting your local customs office for an estimate before placing an order to avoid unexpected costs.
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Customer Service
We're here to help Monday–Friday, 9:00 AM–6:00 PM (ICT). As a small team, please allow 1–2 business days for a reply.
For questions about sizing, styling, or product availability, feel free to reach out via Instagram Direct Message.
For order-related inquiries, including shipping issues, damaged or incorrect items, or custom orders, please contact us by email at girlfriend.comfort@gmail.com so we can assist you as quickly as possible.
We truly appreciate your patience and look forward to helping you.
