All sales are final. Due to the high costs and complexity of international logistics, we do not accept returns or exchanges for any reason, including incorrect size, color, or style selection. We strongly recommend checking our size guide thoroughly or contacting us for assistance before completing your purchase.
Incorrect or Damaged Items
We only accept returns or exchanges if you received the wrong item, or if the product is damaged or defective. In these cases, you may be eligible for a replacement or a refund.
Return Conditions:
- Timeframe: You must notify us within 7 days of receiving your package.
- Required Evidence: A clear, unedited unboxing video is strictly required. Please record from the moment you start opening the parcel to show the issue clearly.
- Item Condition: The item must be in its original, unused condition with all tags, labels, and packaging. We cannot accept items that have been worn, washed, altered, or have any scents (like perfume).
How to Request the Return:
- Email Us: Contact us at girlfriend.comfort@gmail.com with your order number and your unboxing video/photos.
- Wait for Approval: Our team will review your request. Once approved, we will send you the return instructions and the return address.
- Return the items: After approval, you have 5 days to send the item back.
- Send Proof: You must provide us with the tracking number and a photo of the shipping receipt. We cannot process your request if the tracking is missing or if the item is sent after the 5-day limit.
** Do not send any items back to us without contacting us first. Returns sent without our prior approval will not be accepted, and no refunds will be issued.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at girlfriend.comfort@gmail.com
